Minimum Bill

A required minimum bill is due on newly set meters for a period of 1 year from date of set even if a meter is not in service.  It is up to the customer to contact our office after one year to stop billing.

Meter Placement

All water meter boxes will be set at ground level.  Any earth movement which will require raising or lowering of boxes will require additional charges.  Meter must be kept accessible to Southeastern Water at all times.

Check Valve

Please be advised that when the water service for your property is installed, the meter will contain a double check valve.  The purpose of the check valve is to prevent water that has passed through the meter from re-entering the distribution system in an event that a pressure loss is encountered on the main.  This valve therefore protects the integrity and purity of the district’s distribution system by not allowing each property owners water to re-enter the system during such a failure

Access the New Meter Sets PDF for instructions.

Water meters must be left accessible to Southeastern Water at all times for reading and billing purposes.  A separate shut off valve should be placed on the customer side of meter for customer use.   Meter box valves are for southeastern water use only.   There is a charge if these valves are broken.

Suggestions for service lines from the meter to your residence.

1. Service line should be at least 30 inches deep.  The first six inches of cover should be rock free.
2. Minimum 3/4 inch inside diameter service line shall be used with minimum of 200 PSI pressure rating
3. A cut off valve shall be installed for your service line in case of a leak, or for any other reason.  The valve should be located between the meter and the first point of usage.  For no reason should the customer turn the water off or on at the meter.  If you detect a problem with your meter, you should contact our office.
4. The customer must install a pressure surge tank near the hot water heater in case of expansion due to the hot water tank being set to hot.

YOU WILL NEED TO LOOK AT YOUR METER AND DO A TEST AT YOUR TOILET

MAKE SURE THAT NO ONE IS USING WATER IN THE HOME. THEN YOU WILL NEED TO GO OUT TO THE METER. LIFT THE LID THAT IS LEVEL WITH THE GROUND, YOU WILL SEE THE METER. YOU WILL ALSO SEE A DIGITAL NUMBER READING. YOU WILL NEED TO LOOK UNDER THE NUMBERS ON THE LEFT SIDE. IF ANY WATER IS GOING THROUGH YOUR METER, YOU WILL SEE A CIRCLE GOING AROUND. 

CHECKING THE TOILET

(IF YOU DO NOT FIND A LEAK BY CHECKING YOUR METER, YOU NEED TO CHECK THE TOILET)

A LEAK IN THE TOILET WILL POSSIBLY NOT SHOW AT THE METER, SO YOU WILL NEED TO DO THE DYE TEST IN THE TOILET. TAKE THE LID OFF OF THE TANK. DROP IN SOME FOOD COLORING, DRY JELLO OR KOOL-AID POWDER.

WAIT ABOUT 30 MINUTES WITHOUT FLUSHING. IF AFTER 30 MINUTES THE COLOR HAS COME DOWN INTO THE BOWL, THEN YOU HAVE A LEAK IN THE TOILET. SOMETIMES YOU ONLY NEED TO CHANGE THE FLAPPER TO FIX THE PROBLEM. IF THIS DOES NOT WORK, YOU MAY NEED TO CALL A PLUMBER.

We offer several ways to pay your bill.

• OFFICE – In the office, we accept cash, check, money order, credit and debit cards.
• MAIL – Please mail in time for us to receive bill before due date or all penalties will apply.
• DROP BOX – We have a drop box located to the right side of our building in the drive – thru. Please attach your bill to a check or money order with a paper clip or an envelope to assure proper credit to your account. Please do not put cash in the drop box, as we will not be responsible for cash left in the drop box.
• AUTOMATIC BANK DRAFT – We offer automatic bank draft. You will still get your bill in the mail, it will say (MEMO BILL, DO NOT PAY). We send the file to the bank and the bank debits the amount you owe from your checking account on the 10th of the month. If the 10th of the month is on a weekend, it will be taken out the Friday before. 
• WEBSITE PAYMENTS – Please go to southeasternwater.net to pay your bill. You willl need to click the green pay online button in the top right corner.
• TELEPHONE PAYMENTS – You can call 1-877-404-2755 to pay your bill.
• CITIZENS NATIONAL BANK – You can pay your bill at any Citizens National Bank. You must have your bill and you can pay through the 8th of the month.

1st 2,000 gallons — $28.53 + tax (for a 3/4 meter)

All over 2,000 gallons — $12.44 per 1,000 gallons

Please call the office for larger meter rates.

New Meter Sets — $1,665.00

Membership for first time customers — $10.00

Service Charge for new service — $16.80

Reconnection Fee when shut off for non-payment — $16.80

Deposit — $115.00

For the upcoming year of 2026, there is no vacancy for the Board of Directors. The board has voted to retain a seven member Board of Directors.